Orders placed before 12pm (GMT) will be sent out the same day from our UK warehouse.
All other orders will be sent out the next working day. We do not ship at weekends or UK public holidays.
FREE UK 2ND CLASS DELIVERY ON ORDERS OVER £60
Please note this is not a fast or tracked service.
Shipping To United Kingdom
| Type of Shipping |
Total Price for P & P |
| Royal Mail 2nd Class - 3-10 days |
£3.50 |
| Royal Mail 1st Class - 2-5 days |
£4.50 |
| Royal Mail 48 Tracked - 2-5 days |
£4.99 |
| Royal Mail 24 Tracked - 1-2 days |
£5.99 |
| Next Day (Mon-Fri) Parcel Force |
£8.99 |
Times given above for untracked services are a guestimate and depend on the service being offered by Royal Mail at the time.
Shipping to Europe
Please note you are liable for any import duties therefore we suggest you check your local Amazon site for the products you want to buy, then your order will be shipped through the Amazon Warehouse in Germany and all duties have already been paid by us.
| Type of Shipping |
Total Price for P & P |
| Royal Mail Tracked 7-14 days - Up to 0.5kg |
£14.95 |
|
Royal Mail Tracked 7-14 days - 500-1kg |
£17.95 |
|
Royal Mail Tracked 7-14 days - 1kg -1.5kg |
£19.95 |
|
Royal Mail Tracked 7-14 days - 1.5kg-2kg |
£24.95 |
Rest of The World
| Type of Shipping |
Total Price For P & P |
| Tracked 2-4 weeks - Up to 500g |
£19.95 |
| Tracked 2-4 weeks Over 500g |
£29.95
|
Please note that the customer will be responsible for any customs and tax charges on the products when importing from the UK. You may wish to look for the product on your local Amazon site.
Our Returns, Refunds and Exchange Policy
Our returns policy lasts 30 days from the date after the day of delivery. Any products which have a manufacturing fault are eligible for a full refund or replacement.
If you are not totally satisfied with the product or have ordered the incorrect size you will be responsible for the cost of shipping. All other costs will be refunded upon return of the product. To be eligible for a return/refund, your item must be, unused and in the same condition that you received it. It must be sent back in exactly the original product packaging so that we can sell it to another customer. The cost of return postage will be paid by you unless the item is faulty.
To complete your return/refund please contact us for full instructions and the return address. Please do not send any items back until you have had confirmation from us and received the instructions on how to do so.
Refunds
Once your product is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item.We will then refund the product cost to your original method of payment. Please note that the payment may take a few days to show up in your account. If you have waited for 7 days since you received our confirmation of refund email please contact us at info@swimcell.com.
Exchange
If you would like to exchange your item for a different colour, the cost of all shipping will be charged to you. We only replace items if they are defective or damaged. If you would like a straight exchange for the same item, please send us an email at info@swimcell.com we suggest initiating return for that item and that you order your preferred item. This will save the delay from the returns process.
Shipping costs are non-refundable unless the product is faulty.
Your statutory rights are not affected.
